Return and Refund Policy

The following terms are applicable for any products that You purchased with Us.

Your Order Cancellation Rights

You can cancel an order before the package is sent and you will receive a complete refund of the purchase price in the same way of payment used to place your order. If you want to change an order, please contact us as soon as possible, so we can cancel it and you can make a new order.

In case it had already been sent, you will have to return the package as soon as possible in the same conditions that it was received, once received and verified in its status, will refund your money minus shipping charges and send you a confirmation. Please, be sure that all packages must be sent back in a way that they can be tracked.

Remember, we made one-of-a-kind Jewelry, which means, every piece is unique, so, if you would like to change it, remember that sometimes is not possible to change it by another size or color.

You are entitled to cancel Your Order within 15 days without giving any reason for doing so.

Conditions for Returns

You can return any product within 15 days of receiving the package; have exceptions on customized orders. Contact us to provide you with the information and refunds will be processed within 2-3 days of receipt. The item must be returned in its original condition.

If there is a quality issue or defect in your piece, please contact us immediately. We do stand behind the quality of our work and will work with you to repair the item.

If you are truly unhappy with your purchase or we made a mistake with your order, please contact us and we can work it out. Note that you are responsible for return shipping costs. All returns and exchanges must be mailed back to us with insurance, the buyer is responsible for any loss in value.

We cannot provide refunds for any items that have been damaged, altered, or worn.

We want all customers to be happy, and we work hard towards that goal.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: